How to Analyze Customer Feedback in an On Demand Taxi Booking App?


In your On Demand Taxi Booking App business, there are many nuances for you as your business deals with a large number of different customers. Each of your existing and potential customers has unique needs and requires a personalized approach. This means that it is important to receive and collect customer feedback.


When you launch an app and start promoting it, user feedback can be a source of pride and inspiration or your biggest disappointment. In the modern world, almost any Internet user shares his opinion about a particular product. Tech giants like Google and Amazon employ hundreds of people to monitor reviews of their services and respond to criticism and customer questions. You may need more resources from these corporations, of course, but you can respond to feedback and use it in your strategy without them.

What is customer feedback analysis?

taxi-booking app
source: octalsoftware

An On Demand Taxi Booking app provides services to customers. Therefore, you must recognize the importance of communicating correctly with your audience. The more you connect with your customers and allow them to talk about your business, the faster you will achieve success. That is, the rating tells you about customer satisfaction, and the comments tell you the real reasons for the rating.

So, when you already understand how and why to receive feedback from customers, it is more important to understand what feedback analysis is. Of course, this is about more than just collecting comments in one document or resending each response individually to the appropriate people on your team.

Indeed, there are many different ways to study customer feedback. In general, customer review analysis involves looking at each piece of feedback separately, labeling and classifying them based on topic, direction, product, service, etc. This point is variable and relative, but it is the basis for the final goal of understanding the customer’s needs.

When you first start processing customer reviews, you will likely be working with a huge amount of data, even if you only have 50-100 comments/feedback/reviews in your database. Take your time and start processing them one by one, going through each review separately and marking each comment so that you can categorize them later in a list or table. Correct marks will greatly facilitate your upcoming work, and you will have clear categories in your list, ready to work.

Why is feedback analysis important?

taxi-booking app

So, you know what customer feedback analysis is. Now that you have already collected a large amount of data, you need to analyze customer reviews properly. Analyzing customer feedback is one of the most important parts of your customer communication strategy.

Many companies need to pay more attention to the importance of the analysis part of the job. They may collect data without doing anything with it. Meanwhile, only review analysis can give you an unbiased impression of what your customers think about your business. Only by working through feedback can you know exactly what your customers think and how they feel about the quality of your products or services.

How do you build on customer feedback?

taxi-booking app
source: rentallscript

Building on customer feedback depends on your attitude towards the business. The best approach is to view the On Demand Taxi Booking App as a joint project with our customers. Moreover, you can take feedback from them as an opportunity to build a reliable relationship and improve the offer. As you begin to conduct regular customer feedback reviews, you will begin to notice:

  • What do consumers like and don’t like about your services?
  • What would they change if they had the opportunity?
  • How can you improve your customer experience?
  • How do you meet or exceed their expectations for your business?

Feedback analysis, when done correctly, can help you better understand your customers, begin to solve their problems, and create a better experience for them. By listening to your customers, you’ll make better decisions, and your business will grow.

But there’s another twist here: only some pieces of feedback you get from your customers are truly relevant and useful to your business and strategy. Some reviews will not give you any information, so as a result, you cannot and should not take any action.

How do you implement feedback in an On Demand Taxi Booking App business?

taxi-booking app
source: Pinterest

For an app, customer feedback can range from a simple bug to an error in UI/UX and everything in between. Therefore, you must be careful not to affect other components while fixing bugs in your taxi app. For that, you need to hire professional app developers to take care of your taxi app after launch.

However, implementing the customer feedback cycle is a never-ending loop, like updating and maintaining an app. Therefore, you must get in contact with a white-label firm to skip the design and development phases altogether. With this approach, you will focus more on customer feedback after the swift launch of your business in just 1-2 weeks.

Moreover, the app developers who have made the taxi app will also take care of all the bug fixes and other maintenance for at least one year. This means that your entrepreneurial journey will start in a streamlined manner, always a step ahead of your competitors.


Analyzing customer feedback is the most important part of your On Demand Taxi Booking App business strategy. Remember that you are in business to provide services to your customers. If you don’t communicate with your customers and listen to them, others will. And your customers will only remain loyal if you work with them and take into account their needs and changing requirements.

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